Terms and Conditions

 

Definitions

a.     “Hanson & Hopewell" means Hanson & Hopewell Ltd, company number 10350306, registered in England and Wales also referred to as "we" or "us" in these terms and conditions.

b.     "Force Majeure" means any clause affecting the performance by Hanson & Hopewell of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.


General

Hanson & Hopewell own the rights or have licence to the rights under the service they provide. We reserve the rights to refuse service to anyone for any reason at any time. By using the website and the service, you agree not to reproduce, duplicate, copy, sell or resell or exploit any portion of the Service, use of the service or access to the service or any contact on the website through which the service is provided without expressed written permission by us.


Orders

a.      All contracts of sale made by Hanson & Hopewell shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom Hanson & Hopewell is dealing. Cancellation of orders by business to business customers is not accepted as many orders are despatched on the same day the order is placed. Cancellation of orders by consumers can only be accepted in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

b.     All orders are subject to acceptance and to availability of the goods ordered. Hanson & Hopewell is entitled to refuse any order placed by you.

c.      You undertake that: all details you provide to us for the purpose of purchasing goods or services offered on our website are correct and the credit or debit card you use to make a purchase from us is your own or your company’s card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.


Pricing

a.     All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

b.     Hanson & Hopewell reserves the right to change prices without prior notice.


Delivery, title and risk

a.     Any time or date stated for delivery is an estimate only. Hanson & Hopewell makes every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time.

b.     If Hanson & Hopewell is unable to deliver the goods within 30 days of the date of order, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to Hanson & Hopewell in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to Hanson & Hopewell after the above date, but before delivery of the goods or notification from Hanson & Hopewell that the goods are ready for delivery.

c.     Hanson & Hopewell does not accept liability for shortages or damage to deliveries unless the Customer notifies Hanson & Hopewell of the shortage or damage in writing within 7 days of receipt of the delivery.

d.     The customer has to accept the goods when they are ready for delivery.

e.     Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risk of loss, breakage and all damage and all other risks shall pass to the Customer.

f.      Title in the goods does not pass to the Customer until payment is received in full by Hanson & Hopewell.


Import regulations and risk

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


Payment

a.     Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the despatch of your good(s) or provision of service to you.

b.     You confirm that the credit/debit card that is being used is yours.

c.     All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.


Product specification

a.     Hanson & Hopewell makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions, specifications and, in the case of bulk items, quantities without prior notice.

b.     If Hanson & Hopewell cannot supply the goods ordered by the Customer, Hanson & Hopewell reserves the right to offer goods of equal or superior quality at no extra cost. In such a case, if the Customer does not wish to accept the alternative goods offered, he or she may cancel the order and require the refund of any money paid to Hanson & Hopewell in respect of that order. This shall be the sole remedy of the Customer in these circumstances.


Trade names

Trade names and marks (other than “Hanson & Hopewell”) are not always indications of the actual manufacturer of a particular product.


Warrantees and returns

a.     Hanson & Hopewell is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases, we offer the returns facilities described below.

b.     All goods supplied by Hanson & Hopewell are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used.

c.     Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000 Hanson & Hopewell does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

d.     In the event that Hanson & Hopewell, at its discretion (unless the Consumer Protection (Distance Selling) Regulations apply), agrees to accept the return for credit of unwanted products, the goods must be returned within the guidelines of the Returns Policy.


Liability

a.     Hanson & Hopewell shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, (including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships, loss of data and other financial loss. (“Financial loss” in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Hanson & Hopewell' liability in respect of all other losses shall be limited to the invoiced amount of the relevant order, provided it has been paid

b.     Nothing in this agreement shall limit Hanson & Hopewell’ liability for death or personal injury caused by its negligence.


Health and safety

In accordance with the Health and Safety at Work, etc. Act 1974 and the Consumer Protection Act 1987, Hanson & Hopewell confirms that the goods it supplies as a distributor do not present a hazard to health and safety 1.when properly used for the purpose for which they are designed; and 2, if the Customer takes reasonable and normal precautions in their use.


The Consumer Protection (Distance Selling) Regulations 2000

a.     Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the Hanson & Hopewell website, are with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”)

b.     If the Regulations apply, Customers may cancel goods purchased from Hanson & Hopewell by sending a written notice of cancellation by

c.     The notice of cancellation must be sent within 14 working days of the date of delivery after the goods are received.

d.     The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to Hanson & Hopewell, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.

e.     The Customer is under a duty to retain possession of the goods whilst awaiting return to Hanson & Hopewell and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.


Errors and omissions

a.    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

b.    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Intellectual property

a.     We love to see how you style your purchases from Hanson & Hopewell, and so do our other customers. We regularly reach out to our customers to request additional rights to use our favourite images on our website, emails and on our social channels. We will credit you by including your social handle or byline. By responding to our request or by tagging your photos, you are agreeing to the following:

b.     You give Hanson & Hopewell permission to use your User Content as follows: you grant to Hanson & Hopewell and its affiliates a license to reproduce, display, perform, distribute, and otherwise use your User Content in connection with the Site and for other Hanson & Hopewell marketing purposes, including without limitation email and other customer communications, store materials and other marketing. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. Our license to your User Content is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise our rights anywhere in the world. Finally, our license is perpetual, meaning that our license lasts for an indefinite period of time.

c.     Copyright and Intellectual Property Policy: If you believe that a user of the Site has infringed on your intellectual property rights, or if we have taken down your materials due to suspicion of copyright infringement, and you would like to dispute the alleged infringement, please contact us.


Third party links

a.    Certain content, products and services available via our Service may include materials from third-parties.

b.    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

c.     We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Viruses, hacking and other offences

a.     You must not misuse our Site or any part of the Service by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

b.     By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.


Alterations

a.     Nothing in these terms and conditions affects your statutory rights as a consumer.

b.     If any provision in this agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.

c.     The headings are for convenience only and shall not affect the interpretation of this Agreement.

d.      Any notices given under this Agreement shall be by e-mail to the last notified e-mail address of the party.

e.     The notice shall be deemed served after system confirmation of e-mail delivery

f.     These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts

g.      Hanson & Hopewell reserves the right to change or amend these terms and conditions at any time and without prior notice.


Force Majeure

Where, in spite of its reasonable efforts, Hanson & Hopewell is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.


Indemnification

You agree to indemnify, defend and hold harmless Hanson & Hopewell Ltd and our affiliates, partners, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, made by you or any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Severance

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Feedback and complaints

General comments about the Site are welcome, please contact us at www.hansonandhopewell.com/contact

 

Privacy & Cookies

 

Our commitment

We've updated our Privacy Policy in compliance with EU’s new privacy law, the General Data Protection Regulation (GDPR), which comes into effect in the UK on May 25, 2018. This law gives you more control of your personal data and greater transparency around how it is used. We've always been committed to keeping your personal data safe – the GDPR is just an extra layer of security for you.

Our Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hansonandhopewell.com (the “Site”) which is owned and operated by Hanson & Hopewell Ltd. We are committed to safeguarding your privacy online and have detailed when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

 You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request removal or correction.


The types of data we collect

When you (a customer or partner) register to purchase products through hansonandhopewell.com we ask for information such as your name, e-mail address, postal address, and contact details. We then keep a record of this information. Our shop is run by Squarespace and payments are processed via Stripe, PayPal and ApplePay. When you visit the shop we automatically collect information about your web browser, IP address, time zone and some of the cookies are installed on your device.

When you make a purchase or attempt to make a purchase through the Site, Squarespace and Stripe/PayPal/ApplePay collects certain information from you, including your name, billing address, payment information (including credit card numbers which is held as encrypted data, stored only as long is necessary to complete the transaction at which point it is removed), email address, and phone number. If you make multiple purchases from us, this order information is linked under one customer profile.

If you get in touch with us via our Drift chat service and provide your name and email address we will store this information within the Drift service. You can access their privacy policy information here: https://www.drift.com/privacy-policy/

At the time of purchase if you choose to ‘opt-in’ to our email marketing system, your name and email address will be stored under our marketing campaign manager website; MailChimp. You can access their privacy policy information here: https://mailchimp.com/legal/privacy

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had too.


How we use your data

All the information we collect via the Site, or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

a)  Planning and managing our business activities, including using your order information to fulfil any orders placed through the site (including processing your payment information and providing you with invoices and/or order confirmations), analysing customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers. 

b)  Technical administration of our website.

c)  Letting you know about offers and news through our newsletter

d)  To verify details of your payment method or credit card account

e) We use trusted delivery partners including Royal Mail and Hermes with whom we share your personal information to the extent necessary to perform these services.

f) If we decide to sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law..


Our cookie policy

To make full use of hansonandhopewell.com and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. hansonandhopewell.com (like many other shopping websites) will not work when cookies are blocked.

Hansonandhopewell.com uses cookies to provide you with the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive information such as your name, address or payment details and they can't harm your computer.

The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

The list below details the cookies used on hansonandhopewell.com. We have outlined who sets these cookies and their purpose. If the party reads something other than hansonandhopewell.com, these are our third party business partners who help us to enhance your browsing experience.


Types of cookie

 

Transfers of Personal Information

 

Your rights

On hansonandhopewell.com

hansonandhopewell.com uses cookies to enable some of the basic functionality that is required for you to browse and shop on our website, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.

Performance - Google Adwords; MSN/Bing; Double Click; Yahoo (Right Media)

Google Adwords, MSN/Bing, Double Click and Yahoo use cookies (or, if applicable, anonymous identifiers) to track our own paid advertising activity. We use the information collected by these cookies to help us determine where our ads will be most effective online. Each individual advertiser uses its own tracking cookies and the data taken is not confidential data or interchangeable.

Performance - Google Analytics

Google Analytics use cookies (or, if applicable, anonymous identifiers) to collect data that helps us understand how people are using the site. We use this information to identify how and where we can improve the customer experience, and to help us determine where our ads will be most effective online. The data collected through these cookies is anonymous, does not collect specific customer data and is never shared with other third parties, other than Double Click Campaign Manager, which is a fully owned Google product.

Email - MailChimp

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

Functionality - Share This

Share This allows customers to share content, products and web pages from our website with other websites and social networking sites. The cookies used by Share This allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the website.

Functionality - Drift

Drift is our online chat service which helps you easily get in touch with us. The cookies used by Drift allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the website.

Performance - Social Media plugins

Sites such as Facebook and Pinterest, serve cookies in order to be able to share and discuss hansonandhopewell.com’s products on social networks.

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy/


Transfers of Personal Information Outside the EU

As we use iCloud and Gmail, these third party services may store and process your information in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.


If you are a European resident, you have the right to access personal information I hold about you and to ask that your personal information be corrected, updated, or deleted. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you would like to exercise this right, please email our data protection officer Katrina Hopewell at hello@hansonandhopewell.com. Additionally, if you are a European resident I note that I am processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. 

 

Changes to privacy policy


We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on hansonandhopewell.com. If you have questions about your personal data or our privacy policy, please contact us hansonandhopewell.com/contact 

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.


This policy was last amended on 21.05.18