Privacy & Cookies
You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request removal or correction.
The types of data we collect
When you (a customer or partner) register to purchase products through hansonandhopewell.com we ask for information such as your name, e-mail address, postal address, and contact details. We then keep a record of this information. Our shop is run by Squarespace and payments are processed via Stripe, PayPal and ApplePay. When you visit the shop we automatically collect information about your web browser, IP address, time zone and some of the cookies are installed on your device.
When you make a purchase or attempt to make a purchase through the Site, Squarespace and Stripe/PayPal/ApplePay collects certain information from you, including your name, billing address, payment information (including credit card numbers which is held as encrypted data, stored only as long is necessary to complete the transaction at which point it is removed), email address, and phone number. If you make multiple purchases from us, this order information is linked under one customer profile.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had too.
How we use your data
All the information we collect via the Site, or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
a) Planning and managing our business activities, including using your order information to fulfil any orders placed through the site (including processing your payment information and providing you with invoices and/or order confirmations), analysing customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
b) Technical administration of our website.
c) Letting you know about offers and news through our newsletter
d) To verify details of your payment method or credit card account
e) We use trusted delivery partners including Royal Mail and Hermes with whom we share your personal information to the extent necessary to perform these services.
f) If we decide to sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law..
To make full use of hansonandhopewell.com and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. hansonandhopewell.com (like many other shopping websites) will not work when cookies are blocked.
The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
The list below details the cookies used on hansonandhopewell.com. We have outlined who sets these cookies and their purpose. If the party reads something other than hansonandhopewell.com, these are our third party business partners who help us to enhance your browsing experience.
Types of cookie
Transfers of Personal Information
Performance - Google Adwords; MSN/Bing; Double Click; Yahoo (Right Media)
Performance - Google Analytics
Email - MailChimp
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
Functionality - Share This
Share This allows customers to share content, products and web pages from our website with other websites and social networking sites. The cookies used by Share This allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the website.
Functionality - Drift
Drift is our online chat service which helps you easily get in touch with us. The cookies used by Drift allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the website.
Performance - Social Media plugins
Sites such as Facebook and Pinterest, serve cookies in order to be able to share and discuss hansonandhopewell.com’s products on social networks.
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
Transfers of Personal Information Outside the EU
As we use iCloud and Gmail, these third party services may store and process your information in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.
If you are a European resident, you have the right to access personal information I hold about you and to ask that your personal information be corrected, updated, or deleted. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you would like to exercise this right, please email our data protection officer Katrina Hopewell at email@example.com. Additionally, if you are a European resident I note that I am processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.
This policy was last amended on 21.05.18